We know your name, your favorite drink, your special requirements…
For Le Palace Magazine we met with Paul Francq, who worked as ‘a chasseur’ (a kind of bellboy) in the hotel in 1958. He told us about the difference between today’s hotel service and that from the past. For example: A guest would always be called by his or her name.”In those days it was much easier to remember a guest’s name as a name would be put down in writing on average 27 times for administration at reception”.
It is true that nowadays the computers make work so easy; everything is saved and stocked in the system. Try to remember your best friends mobile number.. you probably do not know it by heart as it happens to be in the phone book on your cell phone. True or not?
So, we at the Crowne Plaza Brussels City Centre – ‘Le Palace’ want to challenge this and we started a programme where the team tries to remember special preferences, wishes and requirements of a guest who stays a couple of days at the hotel.
Mr Gerard A-Tjak, consultant Cap Gemini, Mr Anthony Jervis, consultant Accenture, Mr Aidan Obrien, also working for Accenture were the first 3 ‘lucky participants’ at the programme.
So thank you.. Mr A-Tjak, Mr Jervis and Mr Obrien for staying with us and next time you are here, will make sure that ‘your pineapple juice will be freshly prepared, the chef will cook a nice Chinese dish for you and Olivier van Laetem our maitre d’hotel will have you taste a great wine from Limoux!’
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Comments
Wah…fantastic topic. You have catch up exact practical thing which is generally we don’t think.
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thank you for your comment, much appreciated
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